Avenue Healthcare Hospitals

Job Objective/Purpose

Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction.

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• Key Responsibilities

  • Participate in the formulation of client experience systems and process..
  • Lead the implementation of all systems and processes aimed at improving client experience including but not limited to NPS monitoring, floor management, appointments’ system, complaints’ management mechanisms, admission process, discharge process.
  • Daily management and improvement of the patient journey and turnaround time.
  • Oversee the call center performance and implement client follow up calls.
  • Conduct daily customer care in-patient rounds, obtain feedback, generate reports, and follow- up with responsible departments.

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  Personal Specifications

  • 3 years’ experience working in a customer facing role.
  • Experience in healthcare or hospitality industry will be an added advantage.
  • Excellent interpersonal skills and a team player.

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Only shortlisted candidates will be contacted. Avenue Healthcare is an Equal Opportunity Employer